PT XL Axiata Tbk. ('XL') was established on 8 October 1989, under the name PT Grahametropolitan Lestari. Its main business was in trading and general services. Six years later, XL took an important step by setting up a partnership with Rajawali Group -a shareholder of PT Grahametropolitan Lestari - and three foreign investors (NYNEX, AIF and Mitsui). Its name was changed to PT Excelcomindo Pratama, with the provisioning of basic telephony services as its core business.
XL commenced commercial operations in 1996, primarily covering Jakarta, Bandung and Surabaya areas. This made XL the first private company in Indonesia to provide
cellular mobile telephony services.
XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers
and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services. XL operates its network with
GSM 900/DCS 1800 and IMT-2000/3G technologies. XL also holds a Closed Regular Network License, Internet Service Provider (ISP) License, Voice over Internet
Protocol (VoIP) License, and Internet Interconnection Services License (NAP).
Specialist - Talent Management Work Location Jakarta
Responsibilities:
* Conducting Employee Assessment & Profiling
* Mapping the people strength into Talent Matrix by Levels
* Facilitating talent review meeting
* Communicating and educating people on Talent Management Process and Development
* Ascertaining the development needs & development plans for the identified Talents
* Implementing & monitoring the individual development plans for the identified Talents
* Evaluating the effectiveness of the development plan & fine-tuning the plan to suit situational needs
* Communicating Assessment & Profile result
* Giving Expert Analysis & Recommendation on People Development and Job Assignment
Requirements:
* S1, preferably Psychology or Human Resource Management with min. 5 years experience in human resources development
* Good understanding of company direction and unit business operation knowledge
* Should have excellent communication and presentation/coaching skills
* Able to conduct assessment & Data Interpretation
* Fluency in written and spoke English is a must
Specialist Costumer Facing Analyst Work Location Jakarta
Responsibilities:
* Design the strategy for implementing people,process and tools change across customer end to end touchpoints with customer service
* Design the alignment strategy & governance of customer end to end touchpoints with support function within CS & also with other related dept within XL organization
* Determine standards, set policies and build monitoring mechanism for frontlier customer engagement
* Demonstrate measurable impact of workflow changes on resolution & quality of service metrics
* Interact with individual functions and form collaborations across functions to develop understanding of cross functional issues
* Develop hypotheses on improvement initiatives from analytical insight
* Follow up with business / functional owners to ensure improvement initiatives are end to end and action log progress is on schedule
* Provide feedback on internalizing and implementing key learnings into XL SOP’s
Requirements:
* S1
* Customer service experience , min 2 years
* Strong customer and service orientation
* Organization project management skill
* Strategic insight
* Ability to quickly establish breadth of knowledge.
* Good planning, coordinating and monitoring projects
Successful candidates will work in a result oriented and dynamic environment. English proficiency and computer literacy are required for this position.
Apply
